Return and Cancellation policy

We want you to love your purchase. If it doesn't meet your expectations, we're happy to help you place a new order or provide a refund for most items.

How to Initiate a Non-Custom Sauna Return or Exchange

Contact Us: Reach out to your sales representative via email to request a return authorization. If you do not have a sales representative, contact our customer care team at customercare@sunlighten.com for assistance. Please include your order number and reason for return or exchange within the body of the email.
Prepare Your Package for Pickup: Sunlighten will be in contact to schedule pickup of the sauna.

How to Initiate a Non-Custom Sauna Cancellation

If your sauna has not shipped, please reach out to your sales representative via email. If you do not have a sales representative, contact our customer care team at customercare@sunlighten.com for assistance. Please include your order number and reason for cancellation within the body of the email.

Non-Custom Sauna Return, Exchange, & Cancellation Fees

All returns, exchanges, and cancellations may be subject to any or all of the following:

Administrative fee of 3%
Storage fees associated with re-routing the sauna
Restocking fee of:
- $299 USD for each Solo System
- $499 USD for each Amplify, mPulse, or Signature sauna
Return shipping fees to warehouse
Shipping fees back to customer for exchanges

Sunlighten reserves the right to refuse a return, exchange, or cancellation of a sauna. Once item is received, inspected and restocked, buyer will be refunded via the original form of payment.

Custom Sauna Orders

Because custom saunas are made to order, special terms apply.

Returns & Cancellations

Buyer may request to cancel and return a custom sauna within thirty (30) days of delivery, provided the sauna is:

In original, unopened packaging
Free of damage upon inspection

All returns are subject to approval by Sunlighten.

Important Conditions

Design & CAD fees are non-refundable. A minimum of $1,000 will be withheld from any approved refund to cover custom design and planning costs.
Buyer is responsible for all shipping, transportation, and handling fees, both to and from Sunlighten.
All returned custom saunas must be in original packaging.
Sunlighten reserves the right to refuse any refund until the sauna has been:
- Received
- Inspected
- Verified to be free of damage

Shipping Damage

Any shipping damage must be noted on the delivery paperwork and reported to Sunlighten within two (2) business days of delivery. Failure to report damage within this timeframe may result in the buyer being responsible for replacement costs and shipping costs.

Non-Custom Sauna Orders (mPulse Smart Sauna, Amplify, Signature, Solo System)

Buyer has thirty (30) days from the date of delivery to initiate a return or exchange if the non-custom sauna is in its original, unopened packaging. Any opened saunas are unable to be returned or exchanged.

Non-Sauna Orders (Accessories, including Red Light Therapy Products, lumiNIR, Solo Rise, Solo Dome and SoloPad)

Buyer has thirty (30) days from the date of delivery to initiate a return or exchange. Apparel, sheets, towels, and RED Light Therapy Mask must be in an unused and unwashed condition. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

How to Initiate a Non-Sauna Return or Exchange

Contact Us: Email Sunlighten at shipping@sunlighten.com for assistance. Please include your order number and reason for return or exchange within the body of the email.
Prepare Your Package for Shipping: Sunlighten will provide a prepaid shipping label. If possible, please return product in its original packaging.
Ship it Back

Non-Sauna Return, Exchange, & Cancellation Fees